Two weeks ago I bought Em a ticket on United.com. Then yesterday I saw that they have some new deals on their international flights. So I checked the EXACT same ticket again and saw that it was about $50 dollars cheaper. I remembered seeing somewhere that they would refund the difference if a cheaper fare was found! I was happy to get $50 back! So I called them. The first Indian customer service member, though nice, was not helpful claiming it was a different ticket class, L vs M. He was vague as to what the difference was on that mumbo jumbo. Then after rechecking and seeing it was indeed the same ticket class (L as in Lima) I called back and tried again. They said they could refund the difference but there would be an administration fee of $150 dollars!!!!! What a crock. It turns out that (add sarcasm here) in my haste to buy the ticket, I didn't go to their website and search down 11 levels into their customer service links to find the clause stating this fee.
So the bottom line: If you happen to find a cheaper price by $301+ dollars it may be your lucky day because you could get at least $1 back from lovely United!
I even had them get me their supervisor on the line who kindly guided me through the tangled website, but who would not help me with any refund. Lame-O's. Anyway I told him I was going to blog about the poor United policies and so here you are Jaba from Customer Web Support. Enjoy your flight!
*Note from Em: You'd think in the crappy economy businesses would be bending over backwards to keep their customers content. Wouldn't it be better to give a $50 refund and in doing so earn a loyal life-time customer because of great customer service? When are big businesses like United going to quit being STUPID and start making their customers HAPPY!?!?!?!?!
