Sunday, July 19, 2009

Adorama Review

Living overseas posses a few complications in life. No I'm not talking about being 3 plane rides and 24 hours of travel away from family. In this instance I am referring to the difficulty in buying things on line! It is always nerve wracking when I go to purchase things on line when I click on the shopping cart to see if my items indeed can/will be shipped to our location. Why are people APO haters! Its just like shipping anything else. Any why would Amazon not ship the same item that Target will even though I can sign into the same Target order with my Amazon account!? (That was the juicer.)

So today I had a wonderful customer service experience that warranted me staying up a little longer to accolade them. The company was Adorama, a highly recommended camera company. I believe they are based in NY since their voice prompts have New Yark accents. I am trying to buy a new macro lens for my camera and I keep getting thwarted by people, Amazon, not shipping to APOs. Adorama, however, was willing to put their neck on the line and ship through the United States Postal Service. But when I went to the checkout online, through Paypal (I love that feature), it didn't show the free shipping that was advertised. Well, I could have become upset, but I think the fact that they were shipping it allayed my anger. So I called them and they were very kind. It was easy and quick to get to customer service. Lea, at ext 2219, was very kind and said that unfortunately APO don't have the free shipping but to call her back after ordering and she would adjust it. So I did so. Again I easily reached her and she took $22 off the shipping! What a kind lady.

Thank you Lea and the unnamed Empire States Building attendant who let us skip the long line with our two kids! Both of you give NY a great name!


Helen Oster said...

Thank you so much for your kind words about Adorama Camera, and in particular about the great service you received from Leah.

I have passed on your comments to Leah's manager, who I know will also be delighted.

If you ever have a query or concern regarding an order from Adorama Camera - or AdoramaPix - please don't hesitate to contact me directly.

Helen Oster
Adorama Camera Customer Service Ambassador

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